Last Updated: June 24, 2020
The following Terms of Service govern your access to https://www.bhutanacorn.com and use of the services provided by Bhutan Acorn Tours & Travel, a tour operator based in Thimphu and licensed by the Royal Government of Bhutan.
All information, materials, services, products and other content available in or offered through this website are the property of Bhutan Acorn Tours & Travel. Some of the materials in this website are provided by our licensors. By using this website you agree that you do not acquire any ownership rights by downloading or viewing the content of this website. This website is intended for audiences over the legal age of majority who can legally form binding agreements under the applicable laws. You may not otherwise use this website.
All tours offered by Bhutan Acorn Tours & Travel includes the following. Please check each tour for details of Inclusions and Exclusions.
Students between the age of 13-24 years old can get discounts only upon submission of a valid copy of student ID card/document from their academic institution. The document should be still valid at the time of exiting the country. Otherwise, the full adult price will apply.
We allow our customers to book tour packages without creating a user account. However, we strongly encourage you to create one so that you can keep track of your booking and payment status and access some features of our website. Should you choose to create a user account, you must provide accurate, truthful and complete information. Upon creation of your account, you will be provided with a user ID and password to access your account. This user ID and password are confidentially and securely stored at Bhutan Acorn Tours & Travel. It is your responsibility to keep your user ID and password safe and not reveal or disclose to anyone. You are responsible for any changes or activities that take place in your account. If you want to delete your user account, please contact us at firstname.lastname@example.org or fill up our contact form or you can even send a written request by postal mail to our office.
To confirm your reservation, it is mandatory to pay the full cost of the tour prior to your arrival in Bhutan. As per the government’s regulation, your visa will be processed and approved only upon receiving the full payment of the tour. We provide two payment options to our customers:
Pricing for all the tour packages or services provided by Bhutan Acorn Tours & Travel is inclusive of all taxes.
In the event you decide to cancel your reservation, a written cancellation notice must be submitted to email@example.com or by postal mail. The record date will be the next business day after receipt of the cancellation notice at our office. Bhutan Acorn Tours & Travel will confirm in writing the receipt of your cancellation notice. If the day of receipt of the cancellation notice is a public holiday, the next working day shall be considered as a record date.
Below is the schedule of cancellation fee:
In the event you want to postpone your reserved trip, there shall be no charge. However, airline companies may have their own policies for changing travel dates. Please check Drukair at www.drukair.com.bt and Bhutan Airlines at www.bhutanairlines.bt for information.
We recommend you to check the flight availability before you book the tour. You can book the flights online by yourself, or allow us to handle at no extra fees by letting us know the date you plan to arrive in Bhutan, from where you’ll fly into Bhutan and your next destination after Bhutan. There are only two international airlines that operate to and from Bhutan (Paro) – www.drukair.com.bt and www.bhutanairlines.bt. The flights during the high season get fully booked months in advance and so do the hotel rooms.
The two airlines have their own cancellation and refund policy which you can find on their websites.
All our partner hotels are certified by the Tourism Council of Bhutan and are carefully selected based on the recommendations and experiences of our past clients. We always inform our clients which hotels they will be staying in before their arrival. No surprises and disappointments! You will also have a unique opportunity to stay at certified homestays/farmhouses with a local family.
There shall be no charges for the number of days of delay either during arrivals or departures or both, due to weather conditions, communication problems, cancellation or delay in Bhutanese airline flights, sickness or any other legitimate reason as Tourism Council of Bhutan (TCB) may deem reasonable. However, the Tourist will be charged on the actual expenses on accommodation, food, transport and any other services provided.
All the information you provide us is confidential and safe with us. Bhutan Acorn Tours & Travel uses industry-standard 256-bit SSL encryption powered by Godaddy Inc. and McAfee SECURE. For processing the online payment, we use Worldline e-Payment Services.