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Bhutan +975-7765-5137 | Thailand +66-8-9494-2064

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.

Already a member?

Login

Terms of Service

Last Updated: November 15, 2017

The following Terms of Service govern your access to https://www.bhutanacorn.com and use of the services provided by Bhutan Acorn Tours & Travel, a tour operator based in Thimphu and licensed by the Royal Government of Bhutan.

1. USE OF CONTENT

All information, materials, services, products and other content available in or offered through this website are the property of Bhutan Acorn Tours & Travel. Some of the materials in this website are provided by our  licensors. By using this website you agree that you do not acquire any ownership rights by downloading or viewing the content of this website. This website is intended for audiences over the legal age of majority who can legally form binding agreements under the applicable laws. You may not otherwise use this website.

2. INCLUSIONIN IN THE MINIMUM DAILY TARIFF

All tour packages offered by Bhutan Acorn Tours & Travel includes the following:

  • All internal taxes
  • Sustainable Development Fee (SDF) of US$65 per person per night to the Royal Government of Bhutan
  • Twin sharing accommodation in a 3-star hotel inspected and approved by the Royal Government of Bhutan (premium accommodations available at extra charges)
  • All meals (breakfast, lunch, dinner) with standard menu at hotels. A buffet will be arranged most of the time
  • Tour guide licensed by the Tourism Council of Bhutan
  • Round trip airport transfers and land transportation with a dedicated driver within Bhutan for the entire duration of your stay
  • Admission fees to the parks, Museums and other monuments
  • Porter and pony charges for trekking tours
3. EXCLUSION IN THE MINIMUM DAILY TARIFF

The tour packages DO NOT INCULDE the following:

  • Airfares – Both domestic and international. (We can arrange domestic and international air ticket to and from Bhutan at no additional fee. You just have to take care of the connecting flights).
  • Visa Fee of US$40
  • Surcharge of US$40 per night for a single person traveller
  • Surcharge of US$30 per night per person for a couple or 2 person traveller
  • Wire transfer fee ( in case of fund transfers through bank)
  • Credit card transaction fee (in case of payment through online)
  • Travel Insurance
  • Emergency evacuation cost
  • Alcoholic beverages, Laundry services, telephone call charges
  • Cultural shows that requires advance arrangement
  • Tips to your guides and driver
  • Any other expenditure of personal nature
4. PRIVACY

We value and respect your privacy as it is important to us. We may collect information from you to provide our services to you and to enable you to use some features of this website. We guarantee that we will never share the personal information provided by you with any third parties. Please read our Privacy Policy available in this website.

5. CREATING USER ACCOUNT

We allow our customers to book tour packages without creating user account. However, we strongly encourage you to create one so that you can keep track of your booking and payment status and access some features of our website. Should you choose to create user account, you must provide accurate, truthful and complete information. Upon creation of your account, you will be provided with user ID and password to access your account. This user ID and password is confidentially and securely stored at Bhutan Acorn Tours & Travel. It is your responsibility to keep your user ID and password safe and not reveal or disclose to anyone. You are responsible for any changes or activities that takes place in your account. If you want to delete your user account, please contact us at info@bhutanacorn.com or fill up our contact form or you can even send a written request by post mail to our office.

6. PAYMENT

To confirm your reservation, it is mandatory to pay full cost of the tour prior to your arrival in Bhutan. As per the government’s regulation, your visa will be processed and approved only upon receiving the full payment of the tour. We provide two payment options to our customers:

  • Payment by direct bank transfer OR
  • Highly secured Online payment by credit card; we use Worldline e-Payment Services to process online payment
7. TAXES

Pricing for all the tour packages or services provided by Bhutan Acorn Tours & Travel is inclusive of all taxes.

8. CANCELLATION AND REFUNDS

In the event you decide to cancel your reservation, a written cancellation notice must be submitted to info@bhutanacorn.com or by post mail. The record date will be the next business day after receipt of the cancellation notice at our office. Bhutan Acorn Tours & Travel will confirm in writing the receipt of your cancellation notice. If the day of receipt of the cancellation notice is a public holiday, the next working day shall be considered as record date.

Below is the schedule of cancellation fee:

  • Flat administrative fee of US$100 per person will be charged if cancellation notice is received more than 30 days before your arrival date in Bhutan.
  • 20% of the total cost will be charged if cancellation notice is received within 16-29 days before your arrival date.
  • 50% of the total cost will be charged if cancellation notice is received within 8-15 days before your arrival date.
  • No refund is available if cancellation notice is received within 0-7 days before your arrival date.
  • In the case of trekking, no refund is permitted if the trek could not be completed due to inclement weather conditions or illness. However accommodation and meals will be provided as required under the minimum daily tariff.

In the event you want to postpone your reserved trip, there shall be no charge. However, the airline companies may have their own policies for changing the travel dates. Please check  Drukair  at www.drukair.com.bt and Bhutan Airlines at www.bhutanairlines.bt for information.

9. AIR TICKETS

The two international airlines that operates in and out of Bhutan have their own cancellation and refund policy. Below are their Cancellation & Refund Policy in effect as of September 2016:

Drukair’s Cancellation & Refund Policy:

  1. 90% refund permitted for the ticket cancelled more than 30 days from date of travel.
  2. 75% refund permitted for the ticket cancelled from 10-29 days from date of travel.
  3. 50% refund permitted for the tickets cancelled from 04-09 days from date of travel.
  4. 03 days or less only tax refundable.
  5. For the rescheduled ticket only tax refundable.

Bhutan Airline’s Cancellation & Refund Policy:

  1. 100% refund permitted for tickets cancelled more than 30 days from the date of travel with administrative charges however service charge of US$10 applies.
  2. 75% refund permitted for tickets cancelled between 30-last 10 days from the date of travel with no administrative charges however service charge of US$10 applies.
  3. 50% refund permitted for the tickets cancelled between 10-last 3 days from the date of travel with no administrative charges however service charge of US$10 applies.
  4. Refund not permitted for tickets cancelled less than 03 days from date of travel.

We suggest you to check their respective websites for updated policies.

10. DELAYED ARRIVAL OR DEPARTURE

There shall be no charges for the number of days of delay either during arrivals or departures or both, due to weather conditions, communication problems, cancellation or delay in Bhutanese airline flights, sickness or any other legitimate reason as Tourism Council of Bhutan (TCB) may deem reasonable. However, the Tourist will be charged on the actual expenses on accommodation, food, transport and any other services provided.

11. OUR WEBSITE IS SECURED

All the information you provide us is confidential and safe with us. Bhutan Acorn Tours & Travel uses industry-standard 256-bit SSL encryption powered by Godaddy Inc. and McAfee SECURE. For processing online payment, we use Worldline e-Payment Services.