Last Updated: November 05, 2019
Bhutan Acorn Tours & Travel collects your personally identifiable information to fulfill your reservation and to provide you the best experiences with the services we offer, when you submit enquiry, request for a customized trip, create an account or contact us for any other purpose. The information you provide us may include your name, address, telephone number and credit card number. The credit card information is required only to bill you for the trip you purchase. The credit card transaction is handled by our ePayment service provider, Worldline. We never collect any personal data secretly without your consent. For the purpose of obtaining Bhutanese visa, you will also be required to submit the copy of biographical data page of your passport.
Bhutan Acorn Tours & Travel uses the information we collect to operate our business effectively and provide you the services we offer. We also may use the information to communicate with you regarding the tours and services we offer, and to create and maintain trusted and safer environment.
Bhutan Acorn Tours & Travel will never sell or disclose your personally identifiable information to third parties. With your consent or are required by law, we may share your personal information you submit online with other third-party vendors that are involved in fulfilling the reservation services like hotels, airline operators, government agencies like Tourism Council of Bhutan and Department of Immigration for issuing Bhutanese visa. We do not share your credit card information with anyone else other than our ePayment Service provider WorldLine. Your credit card information is required to bill you for tour package(s) or services that we offer through our secured website.
The security of our customer’s personal information is very important to us. All information you submit to us using our website, such as login credentials, credit card information, booking/enquiry forms, contact us form, trip customization form are encrypted by industry-standard security protocols using secure socket layer (SSL) powered by Godaddy Inc. and McAfee SECURE.
With consent of our customers, we publish testimonials and trip reviews on our website which may contain personal information like photograph, name, address and email address. If for some reason, you wish to have your testimonials or trip reviews removed from our website, please contact us.
Cookies are a small text files that reside on your hard drive. Many websites use cookie to keep track of users activity on the site usually to help users navigate the site efficiently. We at Bhutan Acorn Tours & Travel do no use any cookie technology in our website. Some browsers accept cookies automatically but you can always modify your browser setting to decline cookies.
Although Bhutan Acorn Tours & Travel allows its customers to book trips without creating user account, you are strongly encouraged to create one so that you can keep track of your booking and payment status and also to enable you to submit trip reviews and ratings after completing the tour. You may review, update your account settings and profile by logging into your account. It is your responsibility to keep your user ID and password safe and not reveal or disclose to anyone. You are responsible for any changes or activities that takes place in your account.