privacy

PRIVACY POLICY

Last Modified: May 25, 2022

INTRODUCTION

This Privacy Policy explains how we collect, use, process your information. Bhutan Acorn Tours & Travel value your privacy and confidentiality and take it very seriously. Our entire website is secured with industry-standard 256-bit Secure Socket Layer (SSL) encryption so that you may visit the site and submit information without compromising security.


Collecting and processing of information is necessary to fulfill your reservation and to provide you the best experiences with the services we offer and for compliance with the legal and financial regulatory obligations to which we are subject. We also use the information to communicate with you regarding the tours and services we offer, and to create and maintain trusted and safer environment.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

INFORMATION WE COLLECT

Bhutan Acorn Tours & Travel collect two types of data and information from Users. 

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

 

  • First name and last name
  • Physical address
  • Telephone number
  • Email address
  • A copy of passport to process visa to Bhutan
  • We may also collect Information on how the service is accessed and used from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.

 

HOW DO WE RECEIVE INFORMATION FROM YOU?

We receive your Personal Information from various sources:

  • When you fill up Contact Us form by providing your personal details so that we can respond to your request ;
  • When you use or access our Site in connection with your use of our services; 

WHY WE COLLECT INFORMATION?

We will never sell, rent, or share Users’ information with third parties except as described in this Privacy Policy.


We may use the information for the following:

  • With your consent, we may share the information with other vendors that we work with to fulfill reservation services like hotels, airlines, government agencies like Tourism Council of Bhutan and Department of Immigration for issuing Bhutanese visa.
  • Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
  • To communicate with you and to keep you informed of our latest updates and services;
  • To market our websites and products (see more under "Marketing");
  • Conducting statistical and analytical purposes, intended to improve the Site.

 

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

USER RIGHTS

You as the user of this website may request to: 

 

  • Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
  • Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
  • Request rectification of your personal information that is in our control.
  • Request erasure of your personal information. 
  • Object to the processing of personal information by us. 
  • Request to restrict processing of your personal information by us.
  • Lodge a complaint with a supervisory authority.

 

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 


If you wish to exercise any of the aforementioned rights, or receive more information, please contact us through email "info@bhutanacorn.com" or you may write to our physical office address: Bhutan Acorn Tours & TravelP.O. Box-2024, Lower Motithang, Thori Lam, Thimphu, 11001, BT BHUTAN.

RETENTION

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, communications and anything else as required by applicable laws and regulations. 


We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

COOKIES

We use cookies and other technologies in our related services, including when you visit our Site or access our services. 


A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. 


The Site uses the following types of cookies:


Session Cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 


Persistent Cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 


You may change the setting of your browser to refuse all cookies. However, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.


We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy .

LINKS TO OTHER WEBSITES

Our website (www.bhutan-acorn.com) may include links to sites owned by our licensors, affiliates and other relevant agencies, and their Privacy Policies may differ from those of Bhutan Acorn Tours & Travel. This online Privacy Policy does not apply to other websites. We encourage you to carefully read the privacy policies of any websites you visit through our website.

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

 

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and safeguarding your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy.

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. 


Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 


Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

PAYMENT

We use highly trusted third-party payment processor to process payments for the products we offer on this website. We neither see nor keep record of your payment card details as all the payment transactions on this website are handled by our partner third-party payment processor whose use of your personal information is governed by their Privacy Policy. We will never ask for your card details through telephone or email.


The third-party payment processor we work with is Trust My Travel. All payments processed through this website are financially protected by Trust My Travel.


For more information on the financial protection, click here https://trustprotects.me

To read their Privacy Policy, click here https://trustprotects.me/privacy

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@bhutanacorn.com.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section on top of the page. Your continued use of the website, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

contact us

If you have any questions about the Site or the information we collect about your and how we use it, please do contact us using the contact form, email us at info@bhutanacorn.com or you can even post mail to P.O. Box-2024, Lower Motithang, Thori Lam, Thimphu, 11001, BT BHUTAN.

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